Units can be returned or exchanged within 14 days from the date of sale, provided there is no trace of installation and the integrity of the original packaging and warranty seals are preserved. The Supplier will not indemnify the costs of dismantling and installation, transportation services, technical fluids, gaskets, and other consumables related to the malfunction of the device. The warranty period begins on the date of sale of the goods to the buyer.
Warranty service is only provided after the buyer has provided the unit/spare part to the supplier's warehouse or after the buyer has provided the car to the supplier's service station. If the malfunction is considered a case not covered by the warranty, the buyer is required to indemnify the supplier for all expenses related to the delivery of the unit, diagnostics, and other expenses, if any.
In case of a change in the operation of the unit or the installed or repaired spare part - abnormal noises, irregular operation, etc. , the buyer must immediately stop using the vehicle and contact the supplier's representative for advice on the possibility of continuing to use the vehicle. The supplier reserves the right to refuse warranty service to the buyer in case of non-compliance with this clause.Supplier's obligations to examine the claim. The claim will be examined and a decision will be made within 14 days from the date of receipt of the unit and the documents referred to in clause 1.2.
If the claim is satisfied, the unit will be repaired at no additional cost to the customer. Replacement of the unit with a similar unit (if available in the company's warehouses) or a refund (after 14 days from the date of sale) of the purchased goods is only possible if the old unit is not repairable. In case of dissatisfaction with the claim - notify the customer of the return of the supplied unit (spare part) without providing services for its repair. If the customer does not retrieve the unit within 7 days from the date of the response, the company is not responsible for its storage.
The warranty does not apply in the following cases. Improper storage, handling, or transportation in violation of the requirements and standards applicable to these devices; installation and/or dismantling in violation of the technological process. The integrity of the gaskets has been compromised as a result of unauthorized intervention on the device, its repair, modification, modernization, or disassembly for curiosity purposes.
Traces of foreign bodies entering the turbine part from the engine side and the compression part of the turbine from the air filter side have been found. Inappropriate lubricants for the type of engine have been used in violation of the manufacturer's recommendations; traces of sealant have been found during the installation of the oil supply and drain lines of the turbocharger. The oil contains metal shavings, abrasives, solid particles of soot, which have damaged the internal parts of the turbocharger. The operation of the unit was not interrupted after the detection of the defect. The oil pressure at the turbocharger inlet was absent or below the permissible value specified by the manufacturer.Malfunction of the engine and/or fuel equipment has been detected. The turbocharger subject to the complaint was destroyed as a result of its installation on an engine in which the oil was not removed from the intake pipe, nozzles, intercooler, intake manifold. Malfunctions of the catalyst, particulate filter in the soot coking process, physical destruction, or mechanical damage to the unit have occurred.
The turbocharger has failed as a result of the mechanical action of a defective EGR valve. Recommendations for installation and operation. Failure to comply with these points may result in damage to the turbocharger and refusal of repair under warranty. 4.1 Before installing the turbocharger, you must.Clean the air filter housing, intercooler, and connections of the supercharging system. Check that the pipes, intercooler, and clamps of the turbocharger are not damaged. Check the oil supply and drain pipes, which must be absolutely clean and free from damage. Install new air, oil, and fuel filters.
Fill with new engine oil (the oil must meet the requirements of the vehicle manufacturer); 1.1.6. The oil must meet the requirements of the vehicle manufacturer. Remove the old gaskets from the exhaust manifold or internal combustion engine (ICE) head.
From the exhaust gas recirculation (EGR) pipe. Remove all plastic, rubber, and other plugs from the turbocharger. When installing the turbocharger, do not l.